Order Services

Services are the core of the platform—used to initiate screenings, verifications, and other actions for individuals. When you order a service, the participant receives an authorization form by email and/or text. You can also access this form at any time by selecting the service from the table. For certain services, the authorization includes a barcode that must be presented at the clinic.

---

Order A Service

You can order new services by clicking the Order Services button on the top left of the table or the Order a Service button at the top of the navigation bar.

Choose Service and Location

Next, select your test, and choose a clinic using our zip code based search.

Choose or Create Participant

Choose an existing person for your test, or create a new one.

Add-ons

Finally, review your order and choose any add-ons you'd like to include. To add an option, click the corresponding radio button or checkbox.

Last, confirm your order. After it's processed, your service(s) is tracked in GLASS, every step of the way.

---

Resending Authorizations and Changing Clinics

After finding the desired service, click anywhere on the row to view the service modal. From there, you can choose either Resend Only or Change Clinic and Resend.

---

View Service Status

The badge in the status column indicates your service item's current state. You can hover over the badge to see a tooltip with more details about what it means.

Service Status Definitions

Each service displays a status badge indicating its current state. Below are some of the most common statuses you may encounter.

Drug Testing & Other Clinic Services

Status	Definition
Auth Created	The authorization and barcode for this service are now available.
Auth Modified	The authorization and barcode for this service have been modified.
Auth Canceled	This authorization has been canceled.
Collection Completed	The specimen was collected successfully and is being transferred to the laboratory for testing.
Sent to MRO for Review	Lab testing has been completed. Our MRO (a physician) is now reviewing and preparing the final report.
Results Posted	Results for this test have been posted.

Background Checks

Status	Definition
Waiver Sent	We have sent the background waiver to this person. Once it is signed electronically, we will immediately create their profile and begin the background investigation.
Waiver Received	We have received the waiver from the person on whom you have requested a background check. This means we can transmit and create their profile and begin the investigation.
Profile Transmitted	The background check profile has been transmitted and will be created shortly. Depending on the services you ordered, the investigation may take a few hours (e.g., database searches) or a few days (e.g., court repositories in certain states).
Results Posted	Background check results have been posted.

---