Terms & Conditions

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Summary of Terms of Conditions

In using this website you are deemed to have read and agreed to the following terms and conditions:
 
The following terminology applies to these Terms and Conditions, Privacy Statement and Disclaimer Notice and any or all Agreements: “Client”, “You” and “Your” refers to you, the person accessing this website and accepting the Company’s terms and conditions. In cases where the person accessing this website is doing so on behalf of an organization such as a business, municipality, company, or other group, “Client”, “You” and “Your” refers to both you personally as well as the organization you are representing. Furthermore, by representing an organization on this website, you affirm that you have the authority to enter into agreements on behalf of that organization. “The Company”, “Ourselves”, “We” and “Us”, refers to Sansei, Inc., d/b/a Health Street, a New York USA Corporation. “Party”, “Parties”, or “Us”, refers to both the Client and ourselves, or either the Client or ourselves. All terms refer to the offer, acceptance and consideration of payment necessary to undertake the process of our assistance to the Client in the most appropriate manner, whether by formal meetings of a fixed duration, or any other means, for the express purpose of meeting the Client’s needs in respect of provision of the Company’s stated services/products, in accordance with and subject to, prevailing law. Any use of the above terminology or other words in the singular, plural, capitalization and/or he/she or they, are taken as interchangeable and therefore as referring to same.

Privacy Statement

We are committed to protecting your privacy. Authorized employees within the company, and our contracted partners including but not limited to: laboratories, medical review officers, drug testing technicians, breath alcohol technicians, dna collection sites, etc., will have access to information collected from individual customers. We constantly review our systems and data to ensure the best possible service to our customers. For a detailed description of our privacy policy, please visit https://www.health-street.net/privacy-policy.html

Confidentiality

Client records are regarded as confidential and therefore will not be divulged to any third party, other than if legally required to do so. Clients have the right to request their own records, given that we are given reasonable notice of such a request. Due to the sensitive nature of some of the records, we may ask for proof of identity to release the results of certain tests, such as a scanned copy of a valid drivers license. Clients are requested to retain copies of any literature issued in relation to the provision of our services.
 
We will not sell, share, or rent your personal information to any third party or use your e-mail address for unsolicited mail. Any emails sent by this Company will only be for order processing, and may be used to send you information and updates pertaining to your order, in addition to receiving occasional company news, updates, related product or service information, etc.

Disclaimer

Exclusions and Limitations

The information on this web site is provided on an “as is” basis. To the fullest extent permitted by law, this Company:
 
Excludes all representations and warranties relating to this website and its contents or which is or may be provided by any affiliates or any other third party, including in relation to any inaccuracies or omissions in this website and/or the Company’s literature; and
 
Excludes all liability for damages arising out of or in connection with your use of this website. This includes, without limitation, direct loss, loss of business or profits (whether or not the loss of such profits was foreseeable, arose in the normal course of things or you have advised this Company of the possibility of such potential loss), damage caused to your computer, computer software, systems and programs and the data thereon or any other direct or indirect, consequential and incidental damages.
 
This Company does not however exclude liability for death or personal injury caused by its negligence. The above exclusions and limitations apply only to the extent permitted by law. None of your statutory rights as a consumer are affected.

Payment, Cancellation and Returns Policy

All major Credit/Debit Cards are all acceptable methods of payment. Our Terms are payment in full prior to the provision of services. All goods remain the property of the Company until paid for in full. Credit applications are available for businesses by request. There are no refunds once payment is made. Clients receive a lifetime credit for unused services, with the exception of cancelled short-notice on-site mobile drug and alcohol testing, or except as delineated herein.
 
All drug testing, unless otherwise noted, includes SAMHSA laboratory analysis and MRO review of all results. Prices for other tests available upon request (subject to the same terms and conditions herein). Sansei, Inc. d/b/a Health Street will provide collection services as requested with appropriately certified staff, or arrange for collection services through other qualified collectors. “Refusals” as indicated by DOT guidelines are always billable as a service. 2nd chains of custody, when required by DOT guidelines, are billable as a second test (e.g., when the first specimen provided is cold). Observation fee is $25 per test (i.e., if company or DOT regulations require the collector to observe the donor providing the urine specimen). Observed testing is not available in all areas.
 
Scheduled On-site drug testing services: Scheduled on-site testing includes up to 100 miles roundtrip travel. Additional miles are billed at $1/mile. “Shy Bladder” Service Charge is $49 per half hour. (Multiple concurrent shy bladders are not charged separately). Wait time service charge is $49 per half hour if Health Street visits Client location at the time requested by Client but Client is not available or ready for testing to begin.
 
Unscheduled short-notice testing: up to 100 miles R/T, up to 30 minutes wait time or shy bladder, 1 Breath Alcohol Test, and 1 Urine Drug Test valued up to $95 are included in the flat rate. Additional charges only apply if actual services include: (a) over 100 miles roundtrip, billed at $1/extra mile; (b) when additional tests such as BAT confirmation (billed as a second BAT) or 2nd chain of custody (billed as a second drug test); (c) if wait time and/or shy bladder exceeds 30 minutes (billed at $49/extra half-hour; (d) more than one donor to be tested (billed at cost of tests); (e) if test is valued over $95 (billed at the difference between $95 and the price listed on our website for the drug test chosen).
 
On-site and Short-notice mobile testing: as soon as test is ordered, it will be charged immediately and in full, and it will not be refundable. Short notice testing is not subject to our Lifetime Credit Policy. On-site group testing can be rescheduled at no charge with a minimum 72 hours advance notice. There is a $300 change fee for rescheduling on-site group testing within 72 hours of scheduled time. Client will receive lifetime credit for un-used scheduled on-site testing services (subject to payment of the $300 change fee), but no credit for un-used, refused, or cancelled short-notice mobile testing.
 
Clinic based drug and alcohol testing services, and DNA testing services: tests that are not used by Client can be re-used any time. There is a $25 change fee to change the name of the person who is being tested. There is a lifetime credit for unused services, notwithstanding any change fees delineated herein. Also note that Health Street can provide an affidavit of “no-show” for services that are not used; if you choose to request such an affidavit, you forfeit the lifetime credit that would otherwise be available to you.

Timeframe for Results

Health Street understands how important it is for our clients to get timely results for tests. We also understand that an estimated timeframe is important for you to gauge when to expect results. We make every effort to provide reasonable estimates for results; however, as much as we wish we could, we never guarantee timeframes for results. There are a number of reasons that explain why we do not guarantee timeframes for results, including:

  • Specimens are typically shipped to our central labs, and shipping can be delayed due to weather, mechanical failure, missed cut-off times, etc.
  • specimens vary, and sometimes the specimens can require re-testing, confirmation testing, or additional testing
  • while lab tests are conducted as scientific processes, ultimately, virtually all of our tests require expert analysis. These analyses, in some instances, are more complicated than expected, and may require extra time to provide you with accurate results.
  • Instant Background Checks are database checks that typically come back within 24 hours.
  • Detailed Background Checks are manual labor, and often rely on states, counties, or employers to get back to us with information. Therefore, detailed checks typically take about 3 days to a week to complete. This timeframe varies by who and what we are checking for you.

Ultimately, while we strive to provide accurate results quickly, Health Street prioritizes accuracy over timeliness.

DNA Tests in New York State

The following regulations apply to any DNA tests in New York State only:

  • A physician’s prescription is required.
  • Non-legal DNA testing is not available.
  • Prenatal tests are not available.
  • $45/person lab fee must be paid directly to the lab
  • Home visit services may be available for $150.

Background Checks

All background checks require a signed agreement between your company and Sansei, Inc., d/b/a Health Street. If you order a background check on this site, you understand that you will have to sign that agreement before we can proceed with the screens you request. We also require that you provide evidence that the people you want to screen have authorized you to do so. We will provide a waiver that you can have them sign; in most cases, we will also need a copy of that signed waiver, along with a copy of their government issued photo ID, before running the screen.

Indemnification

Client shall indemnify, defend and save harmless Sansei, Inc. dba Health Street and its officers, directors, employees and agents, from and against all liability, loss, cost or expense (including attorney’s fees) by reason of liability imposed upon Sansei, Inc., arising out of or related to Sansei, Inc.’s services, whether caused by or contributed to by Sansei, Inc. or any other party indemnified herein, unless caused by the sole negligence of Sansei, Inc. Sansei, Inc., and its officers, directors, employees and agents, shall not be held liable for any and all claims, losses, expenses, injuries, or damages arising out of or any way related to these services or any aspect of these services by reason or any act or omission, including breach of contract or negligence not amounting to a willful or intentional wrong, and in any event, any type of liability shall not exceed the total amount paid to Sansei, Inc. under this contract. Sansei, Inc. shall not be liable to the Client for any special or consequential damages, including but not limited to, lost profits, loss of use, and costs of replacement, caused by Sansei, Inc.’s negligence, breach of contract, or any other cause whatsoever.

Availability

Unless otherwise stated, the services featured on this website are only available within the United States. All advertising is intended solely for the United States market. Direct to consumer drug testing services are unavailable to Maryland residents. You are solely responsible for evaluating the fitness for a particular purpose of any downloads, programs and text available through this site. Redistribution or republication of any part of this site or its content is prohibited, including such by framing or other similar or any other means, without the express written consent of the Company. The Company does not warrant that the service from this site will be uninterrupted, timely or error free, although it is provided to the best ability. By using this service you thereby indemnify this Company, its employees, agents and affiliates against any loss or damage, in whatever manner, howsoever caused.

Log Files

We use IP addresses to analyse trends, administer the site, track user’s movement, and gather broad demographic information for aggregate use. IP addresses are not linked to personally identifiable information. Additionally, for systems administration, detecting usage patterns and troubleshooting purposes, our web servers automatically log standard access information including browser type, access times/open mail, URL requested, and referral URL. This information is not shared with third parties and is used only within this Company on a need-to-know basis. Any individually identifiable information related to this data will never be used in any way different to that stated above without your explicit permission.

Cookies

Like most interactive web sites this Company’s website or internet service provider uses cookies to enable us to retrieve user details for each visit. Cookies are used in some areas of our site to enable the functionality of this area and ease of use for those people visiting.

Links to this website

You may not create a link to any page of this website without our prior written consent. If you do create a link to a page of this website you do so at your own risk and the exclusions and limitations set out above will apply to your use of this website by linking to it.

Links from this website

We do not monitor or review the content of other party’s websites which are linked to from this website. Opinions expressed or material appearing on such websites are not necessarily shared or endorsed by us and should not be regarded as the publisher of such opinions or material. Please be aware that we are not responsible for the privacy practices, or content, of these sites. We encourage our users to be aware when they leave our site & to read the privacy statements of these sites. You should evaluate the security and trustworthiness of any other site connected to this site or accessed through this site yourself, before disclosing any personal information to them. This Company will not accept any responsibility for any loss or damage in whatever manner, howsoever caused, resulting from your disclosure to third parties of personal information.

Copyright Notice

Copyright and other relevant intellectual property rights exists on all text and graphics relating to the Company’s services and the full content of this website.

Trademarks of Health Street

“Who’s Your Daddy?” and the “Who’s Your Daddy?” logo are registered trademarks of Sansei, Inc., d/b/a Health Street. Any reproduction, use, or imitation of the logo, or any use of the phrase “Who’s Your Daddy” with respect to DNA testing in any fashion, without prior written consent, is strictly prohibited.

Communication

Health Street can be contacted via email at: staff@health-street.net
 
Or, you can call us at: 888-378-2499
 
Or, you can write to us at: Health Street, 2417 Third Avenue, Suite 813, Bronx NY 10451
 
Sansei, Inc. d/b/a Health Street is a New York USA Corporation.

Force Majeure

Neither party shall be liable to the other for any failure to perform any obligation under any Agreement which is due to an event beyond the control of such party including but not limited to any Act of God, terrorism, war, Political insurgence, insurrection, riot, civil unrest, act of civil or military authority, uprising, earthquake, flood or any other natural or man made eventuality outside of our control, which causes the termination of an agreement or contract entered into, nor which could have been reasonably foreseen. Any Party affected by such event shall forthwith inform the other Party of the same and shall use all reasonable endeavours to comply with the terms and conditions of any Agreement contained herein.

Waiver

Failure of either Party to insist upon strict performance of any provision of this or any Agreement or the failure of either Party to exercise any right or remedy to which it, he or they are entitled hereunder shall not constitute a waiver thereof and shall not cause a diminution of the obligations under this or any Agreement. No waiver of any of the provisions of this or any Agreement shall be effective unless it is expressly stated to be such and signed by both Parties.

General

The laws of the State of New York and the United States of America govern the use of this website and our services. By accessing this website and using our services or products, you consent to these terms and conditions and to the exclusive jurisdiction of the New York courts in all disputes arising out of such access. If any of these terms are deemed invalid or unenforceable for any reason (including, but not limited to the exclusions and limitations set out above), then the invalid or unenforceable provision will be severed from these terms and the remaining terms will continue to apply. Failure of the Company to enforce any of the provisions set out in these Terms and Conditions and any Agreement, or failure to exercise any option to terminate, shall not be construed as waiver of such provisions and shall not affect the validity of these Terms and Conditions or of any Agreement or any part thereof, or the right thereafter to enforce each and every provision. These Terms and Conditions shall not be amended, modified, varied or supplemented except in writing and signed by duly authorised representatives of the Company.

Notification of Changes

The Company reserves the right to change these conditions from time to time as it sees fit and your continued use of the site will signify your acceptance of any adjustment to these terms. If there are any changes to our privacy policy, we will announce that these changes have been made on our privacy page, found at: https://www.health-street.net/privacy-policy.html
 
You are therefore advised to re-read this page on a regular basis if you continue to use our services and/or website.
 
These terms and conditions form part of the Agreement between the Client and ourselves. Your accessing of this website and/or undertaking of a booking or service indicates your understanding, agreement to and acceptance, of the Privacy Policy and the full Terms and Conditions contained herein. Your statutory Consumer Rights are unaffected.
 
© Sansei, Inc., d/b/a Health Street, 2014, All Rights Reserved