Services in GLASS
Frequently Asked Questions
I ordered a service. What happens next?
The participant will receive an email and/or text with the authorization form. You can also access the form by clicking on its service row on the table. For certain tests, the authorization contains a barcode that the participant will need to bring to the clinic.
The service I ordered is not showing up in the table. What should I do?
Please allow up to 5 minutes for the service to be processed and refresh the page.
How do I order new services?
You can order new services by clicking the Order Services button on the top left of the table or the Order a Service button at the top of the navigation bar.
How can I resend authorizations?
After finding the desired service, click anywhere on the row to the view the service modal. From there, press the Resend Only button.
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How do I know if my results have posted?
If your results are available, your service will read Results Posted In the tables status column. You can click on the row to view the results.
What if I create a service for the wrong person, can I change it?
Please contact support for help.
Our customer service center is available to assist you with any questions or concerns you may have regarding your services.
You can reach us by phone M-F 8am-7pm EST at (888) 378-2499, or email us anytime at staff@health-street.net.
My results haven't posted yet? What should I do?
Please bear in mind that turnaround for lab results may vary based on test type and testing volume.
